About the Customer Journey and Experience

How does your digital wallet work?

We partner with automotive OEMs on their existing or planned native wallet products, and we can integrate with any digital wallet. 

We can create a unique Sheeva.AI wallet, a white-labeled OEM wallet, or integrate into an existing wallet.

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Why do I need an alternative to Apple Pay or Google Pay via my phone?

We enable you to pay from your vehicle, so we see ourselves as complementary to them. The driver does not have to go take any extra actions at all.

Some automakers have different relationships with payment enablers like Apple and Google for a variety of reasons. Sheeva.AI is agnostic to whatever our automotive OEM partners want. We can work with any payments rails while providing a faster and better customer experience.

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How are you different than payment methods like QR codes, RFID or tapping/swiping credits cards at the point of sale?

We require one touch of the vehicle infotainment screen; no need to pull out your phone or a credit card. It’s especially useful in bad weather or questionable safety conditions, like in a dark parking lots.

It also saves you from infrequently placed or poorly operating hardware, like distant pay stations, broken payment systems on fuel pumps/EV chargers, or a jammed parking meter.

Sheeva.AI also provides a digital receipt rather than having to wait for a paper receipt.

Credit card and QR code fraud are also significantly reduced.

Our product suite makes it faster to pay compared to swiping/tapping a credit card or paying cash.

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How do I keep someone from using my digital wallet or profile?

If you think of the platforms and interfaces you use now -- like Netflix, for example -- we would be similar; a unique driver profile that uses two-factor authentication (2FA), passcodes and down the road, biometrics.

Why is "down-to-the-pump" location important?

Our patented location tech is what makes one-touch activation possible. You don't have to log in to your phone and nor follow a several step pump activation process.

For gas stations, EV charging networks, QSRs and other retailers, and parking and tolling operators, our technology needs no extra infrastructure, cameras or scanners.

The Sheeva.AI algorithm takes data from the vehicle’s telematics system and combines it with GNSS data to detect your car within a 2-meter-by-2-meter spot. 

Sheeva.AI has mapped millions of these service points already. Where Google and others have the gas station or parking garage geofenced, we have the precise spot geofenced down to the gas pump, EV charger or parking space.

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I’ve heard of other location tech that gets closer than 2 meters x 2 meters. Why is yours special?

For our product suite, we do not need to get down to the centimeter level. That makes our technology less costly. Centimeter level is often needed today for autonomy but that can mean more expensive hardware in the vehicle, and for our technology to work, we really just need a defined car-length space (thus 2 meters x 2 meters).

Partner OEMs install our technology in their vehicles' OS via the Telematic Control Unit (TCU), which can be an over-the-air (OTA) update.

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What about two gas pumps that are back-to-back?

We’ve mapped over 1,000,000 gas pumps and in some rare circumstances there are two dispensers that are close together. In those cases, the driver can easily select a specific pump as well on the infotainment screen.

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How about EV chargers that are back-to-back or have 2+ plugs?

It’s similar to back-to-back gas pumps, but EV charging is slightly different, as there are many configurations. When you pull up to an EV charging station, we have mapped the area. If there are 4 stations, we’ll have all 4 come up at once and you pick the right one from the car’s infotainment screen to activate.

While there are a lot of scenarios for EV charging, in an operating environment where chargers are out of service for whatever reason, it’s better to have an option for the overall charging space and let you pick the plug that’s working.

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Isn’t what you’re doing really what “Plug & Charge” (ISO 15118) is all about? How are you different? 

The promise of “Plug & Charge” – the idea of plugging in and walking away while your EV charges – is exactly the customer experience we are providing. No extra apps to open or update and no payment methods to add.

Delivering Plug & Charge is a key goal for the EV sector, but requires that both the charger and the EV are Plug & Charge compatible. If neither are compatible, our solution can still deliver that customer experience with just one touch.

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I have an app for this retailer/OEM/EV charger network/gas station already. Does Sheeva.AI replace that?

If you are using a merchant app to make a digital payment, our in-vehicle payment platform replaces that functionality and adds any loyalty programs that are linked to that merchant.

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If I don't use the retailer app will I get my reward points?

We are able to integrate with your favorite loyalty programs and add them to your in-vehicle digital wallet profile. You would be able to redeem reward points as you normally would.

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So it saves a driver a few seconds at a gas pump/parking kiosk/EV charger. Does that matter?

Yes. Every second counts in the customer experience. Bad weather and crying babies are a reality for busy people, as is broken service hardware and receipt printers. Being asked to go find an attendant for a receipt or to pay are all annoyances that we help avoid.

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